Shipping policy
Kohray360 Shipping Policy
Last updated: June 2025
Delivery Overview At Kohray360, we work hard to get your order to you as quickly as possible. All orders are processed and dispatched from our UK fulfilment centre. We deliver to all mainland UK addresses, Northern Ireland, Scotland, Wales and the Channel Islands.
Order Processing Time Orders are processed within 1–2 business days of payment confirmation. Business days are Monday to Friday, excluding UK public holidays. Orders placed after 2pm on Friday will be processed the following Monday. You will receive an email confirmation with your tracking information once your order has been dispatched.
UK Delivery Options & Timeframes Standard delivery — 3–5 business days — £4.99 Express delivery — 1–2 business days — £7.99
International Delivery At this time, Kohray360 primarily serves customers in the United Kingdom. For international delivery enquiries please contact us at hello@kohray360.com and we will do our best to accommodate your request where possible.
Order Tracking Once your order has been dispatched you will receive a shipping confirmation email containing your tracking number and a link to track your parcel in real time. Please allow up to 24 hours for tracking information to update after you receive your dispatch email. If you have not received your tracking email within 3 business days of placing your order, please check your spam folder first, then contact us at hello@kohray360.com .
Delivery Attempts & Failed Deliveries Our delivery partners will make up to two delivery attempts at your address. If no one is available to receive the parcel, the driver will either leave the parcel in a safe place if instructed, leave a calling card with redelivery or collection instructions, or return the parcel to the local depot for collection. If a parcel is returned to us due to an incorrect address provided at checkout or failure to collect from the depot, we will contact you to arrange redelivery. A redelivery fee may apply.
Incorrect or Incomplete Delivery Address Please ensure your delivery address is correct at the time of placing your order. Kohray360 is not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error in your address immediately after placing your order, contact us at hello@kohray360.com as soon as possible and we will do our best to make the correction before dispatch.
Damaged or Lost Parcels If your order arrives damaged, please take photos of the damaged packaging and item immediately, contact us within 48 hours of delivery at hello@kohray360.com, and include your order number and photos in your email. We will arrange a replacement or full refund promptly. If your tracking shows your order as delivered but you have not received it, please check with neighbours and in any safe places around your property, contact your local delivery depot with your tracking number, and if still unresolved contact us at hello@kohray360.comwithin 7 days of the expected delivery date.
Bank Holidays & Peak Periods During UK bank holidays and peak shopping periods such as Black Friday, Christmas and New Year, delivery times may be slightly longer than stated. We recommend ordering early during these periods to avoid disappointment.
Questions About Your Delivery If you have any questions about your delivery please contact us at hello@kohray360.com or visit kohray360.com. Kohray360 Ltd is registered in England & Wales. We aim to respond to all enquiries within 1–2 business days.